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Lori's Vignette's - Blog
Terms of Art: Referrals -vs- Introductions
I’ve noticed that people sometimes use the word ‘referral’ when they mean ‘introduction’. They’ll say, “I’ve got a referral for you, I’ll call you!” Then when the call comes, they actually have someone in mind they want to introduce me to in another field who they think I might have some business synergy with, or […]
How do you show your appreciation?
Today I was honored to receive the following statement from a client in response to giving him some advice and resources: “Wow, thank you very much for this information. I’m blown away with your awesomeness”. I really appreciate it when someone stops to acknowledge me for something I’ve done for them. Often, like today, it […]
Effectively Dealing With Client Disappointment
We all love Raving Fans, but occasionally a client doesn’t like the outcome or perhaps the professional they hired didn’t provide the service they were expecting. How you handle these circumstances can determine whether or not you preserve that client relationship. I’ve found the following tactics to be effective in “cleaning up messes”, whether they were my own or those of someone I referred the client to:
How do you stay connected?
I just saw a statistic that 48% of parents “friend” their kids on Facebook. I’m one of them. Frankly, I’m surprised there aren’t more parents who do this. Maybe those parents who don’t aren’t using the tool themselves, or perhaps their kids aren’t old enough to use it yet. As a parent of a teen […]
We Got Slammed!
I’m sure I wasn’t the only past or present Metro Detroiter who watched with disgust as they vilified our City on Dateline Sunday night. For those who missed it, click here and here. Or read these blogs for another view of our community: Chasing the Vultures Away or FutureMidwest Happened, Now What? It’s hard to believe that […]