How Can the Legal Industry Use Social Media More Effectively?

Many Law Firms are still struggling to find their voice on social media, while others are not using these platforms at all. Read the common reasons law firms choose to opt out of using social media, and how to overcome those objections and create an effective strategy for you and your firm.

Terms of Art: Referrals -vs- Introductions

By: Lori T. Williams, Owner/Managing Attorney of Your Legal Resource  I’ve  noticed that people sometimes use the word ‘referral’ when they mean ‘introduction’.  They’ll say, “I’ve got a referral for you, I’ll call you!”  Then when the call comes, they actually have someone in mind they want to introduce me to in another field who […]

How do you show your appreciation?

By: Lori T. Williams, Owner/Managing Attorney of Your Legal Resource I was honored to receive the following statement from a client in response to giving him some advice and resources:  “Wow, thank you very much for this information. I’m blown away with your awesomeness”. I really appreciate it when someone stops to acknowledge me for […]

Effectively Dealing With Client Disappointment

We all love Raving Fans, but occasionally a client doesn’t like the outcome or perhaps the professional they hired didn’t provide the service they were expecting. How you handle these circumstances can determine whether or not you preserve that client relationship. I’ve found the following tactics to be effective in “cleaning up messes”, whether they were my own or those of someone I referred the client to:

Billy Jean Is Not My Number!

My 11 year old was belting out the above lyrics on his way to school today. Of course I corrected him, but then wondered, “do Rock Stars really care if you get their lyrics right; or are they just happy you are still singing any form of them after 20 years?” I bet Michael Jackson never imagined the next generation would be singing those lyrics, or the correct lyrics (Billy Jean is Not my Lover), so many years after he wrote them.